Privacy & Data Protection Policy

Effective Date: 01 January 2026

This Privacy & Data Protection Policy ("Policy") describes how PartsnWheels (Private) Limited (PartsnWheels, "we", "our", or "us") collects, uses, stores, discloses, and protects personal data in connection with the operation of its website, mobile applications, and related digital platforms (collectively, the "Platform").

This Policy is drafted in accordance with applicable laws of the Islamic Republic of Pakistan and internationally recognized data protection principles.

1. Purpose and Legal Basis

This Policy explains:

• what information we collect;
• how and why such information is processed;
• the rights available to users in respect of their personal data; and
• the safeguards adopted to protect such data.

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the collection and processing of information in accordance with this Policy.

2. Applicability and Scope

This Policy applies to all visitors, registered users, advertisers, vendors, and other persons who access or use the Platform, irrespective of the device or medium used.

It governs all services, features, tools, and communications provided by PartsnWheels.

3. Data Controller Identification

For the purposes of applicable data protection laws, the data controller is:

PartsnWheels (Private) Limited
Mezzanine Floor, Building No. 21C,
Badar Commercial Area, Phase V,
DHA, Karachi, Pakistan.

4. Categories of Information Collected

4.1 Personal Information

We may collect and process personal information voluntarily provided by users, including but not limited to:

• name;
• contact details (email address, telephone number, postal address);
• account identifiers and login credentials;
• age and demographic details where required for lawful purposes; and
• any other information submitted through registration forms, surveys, or communications.

4.2 Technical and Usage Information

We may automatically collect certain non-identifying or technical data, including:

• IP address and approximate location;
• device identifiers and operating system details;
• browser type and settings;
• usage logs, interaction history, search activity, and access times.

5. Lawful Grounds for Processing

We process personal data only where a lawful basis exists, including:

• user consent;
• performance of a contract or provision of requested services;
• compliance with legal or regulatory obligations; and
• legitimate business interests, provided such interests do not override user rights.

6. Purposes of Processing

Information collected by PartsnWheels may be used for the following purposes:

• operating and maintaining the Platform;
• creating and managing user accounts;
• responding to inquiries, complaints, or support requests;
• facilitating transactions and platform features;
• improving functionality, performance, and user experience;
• communicating updates, service notices, or policy changes;
• conducting analytics, audits, and internal research;
• preventing fraud, abuse, unauthorized access, and unlawful activities;
• complying with legal obligations and enforcing contractual rights; and
• any other purpose expressly disclosed at the time of collection or with user consent.

7. Disclosure of Information

We may disclose information:

• to service providers, contractors, and partners supporting Platform operations;
• to payment processors, hosting providers, analytics providers, and technical vendors;
• to law enforcement agencies, regulators, courts, or authorities where required by law;
• in connection with corporate restructuring, merger, acquisition, or asset transfer; or
• with user consent or at the user’s direction.

PartsnWheels does not sell personal data to third parties.

8. Cross-Border Data Transfers

Personal data may be processed or stored outside Pakistan where necessary. Reasonable safeguards are implemented to ensure adequate protection.

9. Cookies and Tracking Technologies

The Platform uses cookies and similar technologies to enhance usability, personalize content, analyze traffic, and improve services.

Users may manage cookie preferences through browser settings. Disabling cookies may affect Platform functionality.

10. User Rights and Choices

Subject to applicable law, users may:

• access personal data held by us;
• request correction of inaccurate information;
• withdraw consent where applicable;
• request deletion or anonymization of data;
• object to certain processing activities; and
• request information regarding data usage and disclosures.

11. Data Retention

Personal data is retained only as long as necessary to fulfill stated purposes or legal obligations. Aggregated or de-identified data may be retained for analytics.

12. Information Security Measures

PartsnWheels employs commercially reasonable safeguards to protect personal data. However, no system can be guaranteed to be fully secure.

Users acknowledge that internet data transmission occurs at their own risk.

13. Force Majeure and External Risks

PartsnWheels is not responsible for data loss or breaches caused by events beyond reasonable control.

14. Third-Party Links and Services

The Platform may contain links to third-party websites. PartsnWheels is not responsible for their privacy practices.

15. Public Areas and User Disclosures

Information shared in public areas becomes publicly accessible. Users should exercise caution.

16. Policy Amendments

This Policy may be updated at any time. Continued use of the Platform constitutes acceptance of updates.

17. Contact and Grievance Redressal

Users may contact PartsnWheels through official channels for privacy-related concerns.

18. Children’s Privacy

The Platform is intended for users aged 18 or above. Any minor data discovered will be deleted.

19. Contact Information

Email: support@partsnwheels.com